We would like to advise you that there is currently an issue which is affecting transaction processing through RBC.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
URGENT - Too many errors received from RBC
Threshold: 30
Alert timeframe: 10 minutes
5/5/2023 10:36:33 PM to 5/5/2023 10:46:33 PM
The Alert was generated by the following transaction data:
Total Count 36 Additional details:
i039_resp_cd Message Count 91 36
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Thank you.
Your FAC Operations Team
Posted May 06, 2023 - 02:09 UTC
This incident affected: RBC Outage Merchants (RBC Outage).