We would like to advise you that there is currently an issue which is affecting transaction processing through RBC.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
URGENT - Too many errors received from RBC Threshold: 30 Alert timeframe: 10 minutes 10/22/2023 1:07:52 AM to 10/22/2023 1:17:52 AM The Alert was generated by the following transaction data: Total Count 36 Additional details: logtimestamp merchantserno FACID merchname PAN trxnamt trxncur i039_resp_cd i037_ret_ref_num 10/22/2023 1:16:08 AM 2655 33300544 Be Aliv Ltd. 468126****** 12.000 044 91 329504003824 10/22/2023 1:15:54 AM 7976 33304772 IsleHelp Dragon Bar & Restaura 479482****** 15.000 840 91 329504003818 10/22/2023 1:15:53 AM 3222 33300871 IsleHelp - RCO Ltd. 430382****** 70.760 840 91 329504003817 10/22/2023 1:15:33 AM 11511 33308184 Trambia Island Bargains 430382****** 48.040 840 91 329504003811 10/22/2023 1:15:24 AM 2655 33300544 Be Aliv Ltd. 431390****** 12.000 044 91 329504003808 10/22/2023 1:15:11 AM 4391 33301718 Pick Up Taxi 443051****** 5.000 052 91 329504003803 10/22/2023 1:14:45 AM 7976 33304772 IsleHelp Dragon Bar & Restaura 479482****** 15.000 840 91 329504003799 10/22/2023 1:14:40 AM 2655 33300544 Be Aliv Ltd. 431390****** 12.000 044 91 329504003798 10/22/2023 1:14:08 AM 3222 33300871 IsleHelp - RCO Ltd. 430382****** 70.760 840 91 329504003792 10/22/2023 1:14:05 AM 9812 33306504 Aziza 483312****** 124.920 840 91 329504003790 10/22/2023 1:13:48 AM 2655 33300544 Be Aliv Ltd. 431390****** 35.000 044 91 329504003783 10/22/2023 1:13:35 AM 7976 33304772 IsleHelp Dragon Bar & Restaura 479482****** 15.000 840 91 329504003777 10/22/2023 1:13:33 AM 2655 33300544 Be Aliv Ltd. 481518****** 12.000 044 91 329504003776 10/22/2023 1:12:59 AM 3222 33300871 IsleHelp - RCO Ltd. 453704****** 32.170 840 91 329504003763 10/22/2023 1:12:47 AM 2655 33300544 Be Aliv Ltd. 468126****** 5.000 044 91 329504003757 10/22/2023 1:12:35 AM 9812 33306504 Aziza 483312****** 124.920 840 91 329504003749 10/22/2023 1:12:16 AM 2655 33300544 Be Aliv Ltd. 469268****** 90.000 044 91 329504003746 10/22/2023 1:12:15 AM 2655 33300544 Be Aliv Ltd. 431390****** 35.000 044 91 329504003743 10/22/2023 1:11:49 AM 3222 33300871 IsleHelp - RCO Ltd. 453509****** 32.170 840 91 329504003739 10/22/2023 1:11:43 AM 2655 33300544 Be Aliv Ltd. 481518****** 4.000 044 91 329504003736 10/22/2023 1:11:39 AM 4391 33301718 Pick Up Taxi 443051****** 48.000 052 91 329504003733 10/22/2023 1:11:26 AM 9812 33306504 Aziza 483312****** 124.920 840 91 329504003730 10/22/2023 1:11:06 AM 2655 33300544 Be Aliv Ltd. 431390****** 35.000 044 91 329504003723 10/22/2023 1:11:03 AM 9812 33306504 Aziza 483312****** 124.920 840 91 329504003721 10/22/2023 1:10:58 AM 2655 33300544 Be Aliv Ltd. 469268****** 90.000 044 91 329504003719 10/22/2023 1:10:57 AM 3551 33301102 Cayman Airways 520178****** 434.830 840 91 329504003715 10/22/2023 1:10:27 AM 2655 33300544 Be Aliv Ltd. 468126****** 12.000 044 91 329504003702 10/22/2023 1:10:25 AM 3222 33300871 IsleHelp - RCO Ltd. 550209****** 8.050 840 91 329504003700 10/22/2023 1:10:05 AM 3222 33300871 IsleHelp - RCO Ltd. 401795****** 18.990 840 91 329504003694 10/22/2023 1:10:00 AM 7976 33304772 IsleHelp Dragon Bar & Restaura 499928****** 71.000 840 91 329504003690 10/22/2023 1:09:42 AM 2655 33300544 Be Aliv Ltd. 468126****** 5.000 044 91 329504003687 10/22/2023 1:09:18 AM 9812 33306504 Aziza 483312****** 124.920 840 91 329504003682 10/22/2023 1:09:00 AM 9812 33306504 Aziza 483312****** 124.920 840 91 329504003675 10/22/2023 1:08:54 AM 7976 33304772 IsleHelp Dragon Bar & Restaura 499928****** 71.000 840 91 329504003671 10/22/2023 1:08:53 AM 3222 33300871 IsleHelp - RCO Ltd. 465865****** 18.990 840 91 329504003670 10/22/2023 1:08:48 AM 2655 33300544 Be Aliv Ltd. 479432****** 75.000 044 91 329504003666
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Thank you.
Your FAC Operations Team
Posted Oct 22, 2023 - 04:23 UTC
This incident affected: RBC Outage Merchants (RBC Outage).